Refund Policy

Last updated: May 16, 2026

1. Summary

• 14-day money-back guarantee on your first paid subscription period (monthly or annual). Full refund, no questions asked.
• Cancel anytime to stop future renewals. Your subscription stays active until the end of the period you've already paid for.
• Outside the 14-day window, we don't issue prorated refunds for partial periods, with the exceptions listed in Section 5.
• Payments are processed by Paddle, our Merchant of Record. Refunds are issued back to your original payment method by Paddle.

2. The 14-day money-back guarantee

If you upgrade from the free plan to a paid plan and decide QuietLS isn't right for you, you can request a full refund within 14 calendar days of your first paid charge.

The guarantee applies:

• Once per customer (the first time you upgrade to a paid plan).
• To the full amount of your first paid period — monthly or annual.
• Regardless of whether the plan is paid monthly or annually.

The guarantee does not apply to:

• Subsequent renewals of an existing subscription.
• Customers who have already received a refund under this guarantee in a prior subscription cycle.
• Plan upgrades or downgrades within an active subscription.

3. How to request a refund

Email [email protected] from the address on your QuietLS account with the subject line "Refund request". Include your account email and, if you know it, the Paddle transaction ID (visible on the receipt Paddle emailed you).

You don't need to explain why. We do appreciate a sentence of feedback if you have time — it helps us improve — but it is never required.

We aim to acknowledge refund requests within 2 business days. Once approved, Paddle processes the refund to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

4. Cancelling without a refund

You can cancel a paid subscription at any time from your account settings. Cancellation:

• Stops future renewals immediately.
• Leaves your subscription active until the end of the period you've already paid for. You'll keep access to all paid features during that time.
• Does not entitle you to a refund of the current period's payment (except under the 14-day guarantee or the exceptions in Section 5).

If you cancel an annual plan within the 14-day guarantee window, you receive a full refund. If you cancel after the 14-day window, your subscription remains active until the annual period ends; no refund of the unused portion is issued.

5. Exceptions

We will issue a full or partial refund outside the 14-day window in the following cases:

• Statutory consumer rights. If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction with a statutory right of withdrawal that exceeds this policy, your statutory rights take precedence and we will honour them. In the EU and UK, this is typically a 14-day right of withdrawal for distance contracts, which our 14-day guarantee already satisfies.
• Service failures. If we cannot deliver the Service for a material period due to issues on our side (excluding scheduled maintenance and force majeure), contact us and we'll work out an appropriate refund or service credit.
• Duplicate or accidental charges. If you were charged twice, or charged after cancelling, contact us and we'll process the duplicate refund.
• Compliance with law. Where required by law, regulation, or court order.

6. Chargebacks

If you have a billing concern, please contact us first at [email protected]. Most disputes can be resolved quickly and directly. Filing a chargeback before contacting us may result in suspension of your account until the dispute is resolved, since Paddle freezes our access to your subscription during a chargeback investigation.

7. Free plan

The free plan is, well, free — there is nothing to refund. You can stop using it at any time.

8. Currency and fees

Refunds are issued in the same currency as the original charge. Paddle does not deduct processing fees from refunds, and we do not either. If your bank charges currency-conversion or other fees, those are outside our control.

9. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes apply only to purchases made after the change takes effect.

10. Contact

Refund requests and questions:

• Email: [email protected]
• Subject: "Refund request"
• Operator: Dmytro Spivak (trading as QuietLS), Ukraine